bachelor-certificate

Accomplished Call Centre Agent with 3 years of experience in customer service. Consistently hitting KPIs by proactively following up leads and opportunities. Delivers exceptional results and flourishes in fast-paced, dynamic environments. Skilled in live chat operating, data management, professional phone manner, customer communications, active listening, customer needs analysis, and CRM database management. Adept at increasing customer satisfaction and meeting call centre targets while maintaining excellent customer care.

Erfahrener Call Center Agent mit 3 Jahren Erfahrung im Kundenservice. Erreicht konstant KPIs durch proaktives Nachverfolgen von Leads und Chancen. Liefert außergewöhnliche Ergebnisse und gedeiht in schnelllebigen, dynamischen Umgebungen. Geschickt im Live-Chat-Betrieb, Datenmanagement, professionellem Telefonverhalten, Kundenkommunikation, aktivem Zuhören, Bedarfsanalyse und CRM-Datenbankmanagement. Versiert darin, die Kundenzufriedenheit zu steigern und Call Center-Ziele zu erreichen, während exzellente Kundenbetreuung beibehalten wird.

intern-role

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welder

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heavy-equipment-mechanic

Call Centre Agent, Harare, Zimbabwe. Recorded details from customer communications on CRM, applied correct hold and transfer procedures, made high volume of sales calls, increased customer satisfaction, documented trends in customer calls, forwarded promotional information, and met call centre targets.

Recorded details from customer communications on CRM. Applied correct hold and transfer procedures, consistently keeping call times within timeframe target. Made high volume of sales calls per day exceeding company outbound call targets. Increased customer satisfaction by offering friendly, helpful and informative customer service. Documented and alerted management teams of trends in customer calls. Forwarded promotional information and products to customers by courier, mail or fax. Strived to meet and exceed call centre targets while maintaining excellent customer care.

Customer Service Representative, Harare, Zimbabwe. Assisted customers with product-related questions, addressed customer service enquiries, assisted in fulfilment of customer orders, built rapport with customers, oversaw customer account inquiries, and provided information to resolve service complaints.

Assisted customers with product-related questions, feedback and complaints. Addressed customer service enquiries quickly and accurately. Assisted in fulfilment of customer orders placed in person, via email, online and by telephone. Built rapport with customers through courteous and professional communications. Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.

Intern

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